Shipping/Returns & Pre-order
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Shipping & Returns
Pre-order is a service that lets you order a product before the official launch date. The following conditions apply for pre-orders, in addition to our normal terms and conditions ...
- full purchase price of the item is required at the time of pre-ordering
- Elayscollections will advise you via email once we have received the item/s you have pre-ordered into stock.
- we aim to deliver pre-ordered items as soon as possible after receiving them into our stock inventory.
- our standard delivery timelines will apply from the moment the pre-ordered product is available.
Currently our items are on pre-order unless stated as available. We do not keep stocks at the moment.
Please note that you will be charged for the item once the order is placed as this will secure the item for you. Once you order has arrived we will be able to ship your item directly to you.
Once your order has been dispatched you will receive a confirmation of shipping email with a tracking number.
- orders placed mon - fri will be dispatched within 48 hours, orders placed on a weekend day, will be processed within 48 hours of the next business day.
- please ensure your delivery details are correct as we are unable to re-direct packages once your order has been dispatched.
- please note all orders are sent via a DAP basis. any state sales duty and import fees must be paid by the recipient.
- if you refuse a shipment from Elayscollections you must pay for the original shipping charges, any import and duty fees that are incurred on the package, and the cost of returning the package to elayscollections. this amount will be deducted from your refund.
please note, we do not ship to PO boxes. All Elays scarves are wrapped in tissue paper and packaged in a bespoke Elays gift packaging for shipping.
Flat rate of € 15,00 shipping in the EU on all orders
Flat rate of € 25,00 in other countries outside of the EU.
Netherlands free shipping
payment can be made online through Stripe or Paypall.
returns are accepted for credit or exchange, returns must be made within 7 days of purchase and they must be pre-authorized by phone or email prior to sending merchandise back, no exceptions. returned merchandise must be unused and in original packaging with all tags attached. Merchandise that has been worn or washed is unable to be returned. Please note you are responsible for the cost of shipping merchandise back to us. Once we have received your return we will process your credit, exchange within 2 business days.
send returns to ...
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Cancelling your order
Cancellations may be made, prior to receiving a confirmation of shipping email from us, by emailing email@example.com as soon as possible. If you have received your confirmation of shipping email and an item has already been shipped it is unable to be cancelled, but may be returned and exchanged. see 'returns' above for return conditions.
Please email firstname.lastname@example.org if you have any queries regarding our shipping /return / cancellation/ and payment policies.